Posts Tagged: Customer Service

New Norfolk Train Station Opens

New Norfolk Train Station Opens

Yesterday a new Norfolk train station opened in Virginia, allowing sailors, soldiers and civilians in the Tidewater area to connect to Amtrak’s national rail network. “The new passenger rail station will greatly improve the passenger experience,” says Mayor Paul D. Fraim, “while serving as an identifiable landmark for those arriving to and departing from Norfolk.” The new 3,500-square-foot facility, which includes ...

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Happy Festive Flashback Friday!

Happy Festive Flashback Friday!

We can’t go all the way back to Plymouth, Mass., this Thanksgiving, but our 1980s dining car is just as good for Flashback Friday! For the 42-year history of Amtrak, our dining cars have been a special feature on our long-distance trains. Not only are they the hub of activity, they’re also great for special holidays like today. Depending on where ...

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Amtrak Adds Extra Thanksgiving Trains

Amtrak Adds Extra Thanksgiving Trains

We know a lot of you have Thanksgiving travel planned with us in the next few days. In anticipation of that, we’re adding extra Thanksgiving trains and cars to the busiest portions of our system. If you’re traveling with us next weekend, here’s where we’ve made some additions: The Cascades: Connects Eugene, Ore., and Vancouver, B.C., and Seattle The Keystone Service: Connects ...

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Watch! New Long Distance Cars

Customers traveling long distances on the East Coast can expect some big upgrades. Specifically 130 new long distance cars! Here’s a sneak peek of what exactly we have in store for you. Manufactured right in Elmira, N.Y. by CAF USA, the new sleeper cars, dining cars and baggage cars will begin riding the rails by 2014. Not only do the ...

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Coming Soon: New Long Distance Cars

Coming Soon: New Long Distance Cars

You love taking the train (we’re looking at you, our 31.6 million riders!) and we love working to improve your travel experience. That’s why we’re bringing 130 new single-level long distance cars to the rails by 2014. Manufactured by CAF USA in Elmira, N.Y., these new passenger cars have a little bit of everything and a whole lot of improvements. We ...

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One on One with Google Maps Engine

One on One with Google Maps Engine

Today we’re launching a new interactive tool that we created with Google to help you track any of our more than 300 daily trains and more accurately predict arrival times. The map covers coast to coast movements, 365 days a year and can be accessed 24 hours a day with just the click of a mouse. To learn more about the technology behind the map, we talked to ...

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Google Helps Us Help You Track Trains

Google Helps Us Help You Track Trains

Today we’re launching a new interactive tool that we created with Google to help you track any of our more than 300 daily trains and more accurately predict arrival times. “This map joins several recent technology-related offerings that have improved the customer experience and changed how Amtrak does business,” says Amtrak Chief Marketing and Sales Officer Matt Hardison. “It ultimately changes and enhances ...

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Moved from Acela to Regional? 3 Things to Know

Moved from Acela to Regional? 3 Things to Know

On Wednesday, Sept. 25, a power outage in Connecticut caused significant service disruptions between New York and Boston along Amtrak’s Northeast Corridor. It also created a lot of questions from you, our customers, as to how your travel and tickets will be affected. Here’s a quick run down: 1. Passengers on affected Acela trains have been re-accommodated to Northeast Regional ...

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Go Girl! And Take These 5 Accessories with You

Go Girl! And Take These 5 Accessories with You

Amtrak can take you to more than 500 destinations from coast to coast. But there’s really only five essential travel accessories you need for all those adventures. They are … 1. Major Luggage Amtrak let’s you bring two free bags PLUS a purse. Let’s repeat that … all the luggage in this pic travels for free! Since it travels with ...

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#AmtrakGram Photo of the Week!

#AmtrakGram Photo of the Week!

This edition of Photo of the Week is brought to you by Danny, who snapped this artistic pic while in the dining car of one of our long-distance trains! Having a meal on an Amtrak long-distance train is like no other dining you’ve done before. We serve breakfast, lunch and dinner on most of our routes, and those occasions are a great way to break up long trips ...

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