Posts Tagged: Customer Service

4 Essential Travel Tips for Booking Summer Vacations

Planning a vacation can be overwhelming. From the highway gridlock to the heavy luggage, you'll need a vacation from your vacation by the time all is said and done. So skip the headache and explore a cross country train adventure instead. Kids ride for 50% off and we handle all the driving. All. The. Driving. We even make it easy ...

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Recycling Bins Being Added to Bi-Level Trains

Recycling Bins Being Added to Bi-Level Trains

Last month we told you all about the sustainability efforts underway at Amtrak, and you had just one question for us: Where are the recycling bins on trains? In fact, one customer told us, “As someone who ONLY travels by Amtrak now, I see an incredible amount of trash thrown away and nothing getting recycled.” You’re right. We hear you, and ...

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Free Amtrak Wi-Fi Added to Midwest Trains

Free Amtrak Wi-Fi Added to Midwest Trains

We know you love to sit back, relax and enjoy the journey when you ride our trains. So beginning today, we’re offering free Wi-Fi service on eight Midwest corridor trains, with the help of Wisconsin, Missouri, Michigan and Illinois Departments of Transportation. You can check if your favorite train or nearest station has WiFi here. “We continually look for ways to improve the ...

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HOW TO TRACK A TRAIN FOR #SB48

HOW TO TRACK A TRAIN FOR #SB48

You already have your push notifications from ESPN, but here’s another essential piece of technology that will help you experience Super Bowl XLVIII like a pro. If you’re traveling to New Jersey, New York or any part of the Tri-State Area for the Super Bowl festivities, you’re going to want to know where your train is. Here’s how to track ...

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There’s Always a Party in this Amtrak Cafe Car

There’s Always a Party in this Amtrak Cafe Car

It’s always a party on Herman’s café car along the Capitol Corridor. Blinking colored lights alert customers that hot coffee and good food are for sale. Flowers give the small, clean space a fresh feel. And Herman’s smile makes each meal a one-of-a-kind experience. “Customers say it’s like going on vacation when they come in here,” says Herman, who’s been ...

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Amtrak Winter Storm Preparation

Amtrak Winter Storm Preparation

Up and down the Northeast Corridor we are making preparations for potential impacts from the pending winter storm. Here is what we are doing to prepare: Severe Weather Command Center Activated – Amtrak’s multi-departmental Severe Weather Command Center has been activated at the Consolidated National Operations Center in Wilmington, Del. From this facility, a task force is monitoring the latest weather ...

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6 Tips for Cheap Amtrak Tickets

6 Tips for Cheap Amtrak Tickets

Looking to score cheap Amtrak tickets? Here are 6 ways to pay less for your trip. 1. Join Amtrak Guest Rewards Every time you ride with us, you can earn Amtrak Guest Rewards points toward free trips. Joining the loyalty program is completely free, and promotions come directly to your inbox. It’s a really simple premise: You ride, you earn points. Even better, if you ...

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New Norfolk Train Station Opens

New Norfolk Train Station Opens

Yesterday a new Norfolk train station opened in Virginia, allowing sailors, soldiers and civilians in the Tidewater area to connect to Amtrak's national rail network. "The new passenger rail station will greatly improve the passenger experience," says Mayor Paul D. Fraim, "while serving as an identifiable landmark for those arriving to and departing from Norfolk." The new 3,500-square-foot facility, which includes ...

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Happy Festive Flashback Friday!

Happy Festive Flashback Friday!

We can't go all the way back to Plymouth, Mass., this Thanksgiving, but our 1980s dining car is just as good for Flashback Friday! For the 42-year history of Amtrak, our dining cars have been a special feature on our long-distance trains. Not only are they the hub of activity, they're also great for special holidays like today. Depending on where ...

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Amtrak Adds Extra Thanksgiving Trains

Amtrak Adds Extra Thanksgiving Trains

We know a lot of you have Thanksgiving travel planned with us in the next few days. In anticipation of that, we're adding extra Thanksgiving trains and cars to the busiest portions of our system. If you're traveling with us next weekend, here's where we've made some additions: The Cascades: Connects Eugene, Ore., and Vancouver, B.C., and Seattle The Keystone Service: Connects ...

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Watch! New Long Distance Cars

Customers traveling long distances on the East Coast can expect some big upgrades. Specifically 130 new long distance cars! Here's a sneak peek of what exactly we have in store for you. Manufactured right in Elmira, N.Y. by CAF USA, the new sleeper cars, dining cars and baggage cars will begin riding the rails by 2014. Not only do the ...

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Coming Soon: New Long Distance Cars

Coming Soon: New Long Distance Cars

You love taking the train (we're looking at you, our 31.6 million riders!) and we love working to improve your travel experience. That’s why we’re bringing 130 new single-level long distance cars to the rails by 2014. Manufactured by CAF USA in Elmira, N.Y., these new passenger cars have a little bit of everything and a whole lot of improvements. We ...

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One on One with Google Maps Engine

One on One with Google Maps Engine

Today we're launching a new interactive tool that we created with Google to help you track any of our more than 300 daily trains and more accurately predict arrival times. The map covers coast to coast movements, 365 days a year and can be accessed 24 hours a day with just the click of a mouse. To learn more about the technology behind the map, we talked to ...

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Google Helps Us Help You Track Trains

Google Helps Us Help You Track Trains

Today we're launching a new interactive tool that we created with Google to help you track any of our more than 300 daily trains and more accurately predict arrival times. "This map joins several recent technology-related offerings that have improved the customer experience and changed how Amtrak does business," says Amtrak Chief Marketing and Sales Officer Matt Hardison. "It ultimately changes and enhances ...

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Moved from Acela to Regional? 3 Things to Know

Moved from Acela to Regional? 3 Things to Know

On Wednesday, Sept. 25, a power outage in Connecticut caused significant service disruptions between New York and Boston along Amtrak's Northeast Corridor. It also created a lot of questions from you, our customers, as to how your travel and tickets will be affected. Here's a quick run down: 1. Passengers on affected Acela trains have been re-accommodated to Northeast Regional ...

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