Posts Tagged: Behind the Scenes

CEO: ‘Let us Take you Somewhere New this Year’

CEO: ‘Let us Take you Somewhere New this Year’

Today marks the 42nd birthday of Amtrak, America’s Railroad, and there’s a lot to celebrate. Not only have we connected more than 500 destinations across the country, but we’ve employed tens of thousands of Americans, including the more than 20,000 folks who keep your trains running 365 days a year. We’re also proud of the fact that our new eTicketing ...

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‘Ain’t No Sense in Lying’

‘Ain’t No Sense in Lying’

This is “Chef Tony.” Tony loves to cook. But Tony REALLY loves to cook ribs. “Ain’t no sense in lying,” he says. “I’m a Southern boy, so I gotta have my ribs.” Tony is a chef in the kitchens aboard Amtrak’s long-distance trains out of Los Angeles. Those are the trains that run from Chicago to LA and LA to ...

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Cooked to Perfection

Cooked to Perfection

Thanks to Top Chef, Anthony Bourdain and Whole Foods, everyone’s a food critic these days. But here’s someone that’s just the right mix of sugar and spice. Meet Arlene. She’s one of Amtrak’s best chefs (and even has the award to prove it!). She works in the kitchen aboard the Lake Shore Limited, which runs between New York City and ...

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Lights, Camera, Amtrak!

Lights, Camera, Amtrak!

For two days last month, there was a surprise riding between Washington, D.C., and Philadelphia on our Acela service. No, not this. It was something else. Amtrak Police were there, along with one of our our best conductors and a few dozen extras. Yep, the Acela was the backdrop for the filming of a new AT&T commercial. Even better news, ...

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Suit & Tie Pic, Tie Pic

Suit & Tie Pic, Tie Pic

That’s right. We had a suit & tie before Justin Timberlake was even born! This throwback pic shows Amtrak employees modeling the new (for the time) 10th anniversary uniforms. This was 1981, and a lot has changed since then.

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All the Railroad’s a Stage for Amtrak Employee

All the Railroad’s a Stage for Amtrak Employee

It’s clear why Amtrak employee, Preston, is a customer service star from the moment he opens his mouth. The out-going train attendant serves customers on the Silver Service, running between MIA and NYC, and receives top customer service scores from passengers. Check out why Preston has such a passion for you—the customer! All Aboard: What is it like riding long distances ...

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Where There’s Will, There’s a Way

Where There’s Will, There’s a Way

Meet, Will. He’s the Electrical Construction Supervisor for New York Penn Station. He’s got one of those jobs you probably never think about. While more than 9 million Amtrak customers are passing through our busiest station, Will is maintaining its 100-year-old infrastructure and making sure that you don’t see any interrupted service or power outages during your trips in and out of New York ...

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Welcome Aboard!

Welcome Aboard!

In a year of many milestones, including record ridership, reduced government dependency and expanded services, I’m happy to welcome you to a new way to engage with America’s Railroad—our blog. “All Aboard” is the official blog of Amtrak, which serves 500 destinations across 46 states and three Canadian provinces. We take pride in the fact that we connect not just ...

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What Happens When You’re Not on Your Train?

What Happens When You’re Not on Your Train?

There’s a lot that goes into keeping your train in good repair when you’re not riding it. Ever think about how we refuel, wash the windows or replace the wheels? Most light train maintenance happens at our designated 24-hour maintenance facilities. There are several of these facilities across the country in places including Wilmington, Del., Beech Grove, Ind., Washington, D.C., ...

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