Amtrak Employees Archives -

CMO Answers Customer Tweets on Amtrak Wifi

By | How it works | One Comment

Thanks to the recent expansion of free Amtrak wifi onto Midwest corridor trains, 85 percent of Amtrak customers can now enjoy Internet access on their trains!

We know you love your productive time on the train, but that you also have some questions. Why can’t you stream Netflix? When will long-distance trains have Amtrak wifi? And how the heck do you sign onto this awesome service? So we snagged Amtrak’s Chief Marketing and Sales Officer, Matt Hardison, to personally answer four lucky customers’ questions.

You can see his responses in the video above or tweet more comments to us @Amtrak. And, like he says, Enjoy the Journey!


Video Tour of Amtrak Roomette

By | Cross country, Travel tips | One Comment

When you book a ticket on an overnight train, you have the choice to reserve a coach seat or a sleeper car accommodation. For sleeper car customers like travel blogger Kelley Ferro in this video, there are tons of perks!

First, you get your own dedicated train attendant to book meal reservations for you, make and take down your bed, carry your luggage, tell you when your stop is coming up and keep you company when you want to chat.

Second, all your meals are included. That’s breakfast, lunch and dinner when you book in a sleeper car. Your train attendant  will make you a reservation for any or all of them during your journey.

In an Amtrak roomette there’s ample storage to keep your carry-on bags, plus outlets for all of your gadgets. Each brightly lit roomette has huge double-decker windows and sleeps up to two people. The lower level chairs collapse into a comfortable bed, and there’s a drop-down bed directly above them. Both are complete with their own bed linens, pillows, temperature controls, lights, bed-side storage nooks and beautiful views.

Lastly, if you have a lot of luggage, you can check your heavy bags and bring a smaller carry-on into your sleeper car to save space. Uniformed Red Caps provide free baggage-handling assistance at many major stations and can help you when you board at your departure city.

So what are you waiting for? Miami, Los Angeles, Portland, and more than 500 other destinations are calling your name. Start your adventure today!


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What's It Like: Amtrak Cities Sprinter Engineer Training

By | How it works | One Comment

With the addition of the 70 new Amtrak Cities Sprinter (ACS-64) locomotives, comes new equipment to learn. That’s why the 450 Amtrak engineers on the Northeast Corridor have been participating in multi-day locomotive training. Here’s your glimpse into how they are preparing for the arrival of the new equipment.

During the comprehensive training sessions, participants receive classroom and operational training. At the culmination of the training, the engineers are observed by their road foreman supervisor for a qualification to operate the locomotive.

Jonathan Hines, Amtrak System General Road Foreman, is responsible for training the engineers and has received great feedback from them, “Response from participants has been very very positive,” he said. “They have been excited to see what the equipment can do and are quite impressed with what they are getting.”

By the end of February, all Northeast Corridor engineers will have completed the training and will be qualified to operate the new Amtrak Cities Sprinter.

Are you excited for the reliability, efficiency and mobility the Amtrak Cities Sprinter locomotives will bring to the Northeast Corridor? Let us know in  the comments below!