We used to love the AutoTrain -- we had taken it back and forth over two dozen times -- but no more. For whatever incredibly stupid reason, they did away with one of the two lounge cars (and the one for the higher-paying sleeper passengers to boot!). Both the coach lounge car and the sleeper lounge cars were always filled up almost immediately upon departure previously, and now they expect everyone to cram into one. The rooms are naturally rather small, and you really need the availability of a lounge car to stretch out a bit, talk to other people, and see scenery on both sides of the tracks.As I mentioned, we've had at least twenty-five round trips so I consider us to be among the most loyal customers, but this bone-headed decision will cost them significantly, as several of our travelling friends have also decided against further trips.
I tried repeatedly to talk to someone in customer relations, but no one would call me back. Very poor.