I am a service conected disable vet. Vietnam 1965. Until a recent experience with Amtrak, I would have recommended it hightly to anyone and did so. In July of this year, I made reservations with amtrak for a trip to Montreal. The agent offered to handle all travel needs including layover hotels in New York and Montreal. The train part was good. One exception was the hotel reservations, which I paid amtrak for, were made for the wrong date - August instead of October. We did not find this out untill we arrived at the hotel in NY at 7:00 pm. The hotel said sorry but no room. I called amtrak immediately that night. Your people said sorry they could do nothing. The hotel then suddenly came up with a room for $577 a night. We had already paid amtrak $220 for a room. So a night in NY cost me $762. Same thing happened in Monteral. We had to pay $272 extra.
I called Amtrak upon my return home and was told that we should have checked dates and Amtrak could do nothing. Guess what I tell folks now about Amtrak. Is this the way you intend on treating vets?
If you are interested, I have all records and receipts with complete dates, names, and transactions.