‘They Genuinely Love Their Job’

Amtrak Employees

Meet three of Amtrak’s more than 20,000 employees across the country: Zenon, Dave and John, who all work out of Chicago’s Union Station. “Amtrak employees genuinely love helping people,” Dave says, “and they genuinely love their job. I just happen to be one of them.” Dave, or “Smiley” as he’s known to his colleagues, has worked his way up the ranks at Amtrak over his 23 years with the company. Today he is a conductor on the Pere Marquette route, which travels between Chicago and Grand Rapids, Mich.

 

Amtrak challenged Brandon Stanton, the photographer behind Humans of New York, to leave New York and capture #AmtrakStories from across the country. For 31 days, we'll share one new portrait and story each day on our blog in celebration of the customers who ride America's Railroad.

4 comments
peremarquettetim
peremarquettetim

Smilin' Dave and Chris are THE best Amtrak crew members around!!  I've taken the PM over four dozen times and one or the other are usually scheduled for my trip.  They both went way above and beyond the call of duty when my mother rode their train for her first Amtrak experience last summer.  Granted, they knew she was my mom, but I suspect they'd do what they did for anyone new to the train.  

I do remember one time last fall, when Dave came to scan tickets, came into the car I was riding in, with a huge smile as usual, and said "Wow, all my regulars are riding today!"  It gave me a warm feeling of welcome inside.

Chris has the same attitude......she even would regularly ask about my mom (before her trip last summer) as they used to chat for a few, each time I'd board in Holland.   Chris makes me feel like a friend, not just a passenger, whenever I ride one of the trains she's working.

skytrolly
skytrolly

I look forward to meeting some of the wonderful employee's at Amtrak

AdamKing1
AdamKing1

One July day a couple of years ago, my partner and I boarded the Pere Marquette bound for Chicago for a little vacation.  We miss the call to board as a pair, so when we boarded the train it was packed but there was an empty car due to the short platform in Grand Rapids.  Dave came around and said that when he opened the empty car he would come back for us and allow us to grab two of the open seats so we could travel together.  Such awesome customer service!

jeffreyparriott
jeffreyparriott

Just trained into Chicago from Holland today , and Dave was there to say Hi , all smiles, all the time. The one thing I can count on every week, Dave shaking my hand with a smile and wishing me a great day!.  All the conductors on train 370 are great, Chris is special, she is awesome, many a time she has gone above and beyond to take care of my, my wife and kids to /from Chicago. Thanks for the great service !

TOP