‘They Genuinely Love Their Job’
Meet three of Amtrak’s more than 20,000 employees across the country: Zenon, Dave and John, who all work out of Chicago’s Union Station. “Amtrak employees genuinely love helping people,” Dave says, “and they genuinely love their job. I just happen to be one of them.” Dave, or “Smiley” as he’s known to his colleagues, has worked his way up the ranks at Amtrak over his 23 years with the company. Today he is a conductor on the Pere Marquette route, which travels between Chicago and Grand Rapids, Mich.
Amtrak challenged Brandon Stanton, the photographer behind Humans of New York, to leave New York and capture #AmtrakStories from across the country. For 31 days, we'll share one new portrait and story each day on our blog in celebration of the customers who ride America's Railroad.
One July day a couple of years ago, my partner and I boarded the Pere Marquette bound for Chicago for a little vacation. We miss the call to board as a pair, so when we boarded the train it was packed but there was an empty car due to the short platform in Grand Rapids. Dave came around and said that when he opened the empty car he would come back for us and allow us to grab two of the open seats so we could travel together. Such awesome customer service!
Just trained into Chicago from Holland today , and Dave was there to say Hi , all smiles, all the time. The one thing I can count on every week, Dave shaking my hand with a smile and wishing me a great day!. All the conductors on train 370 are great, Chris is special, she is awesome, many a time she has gone above and beyond to take care of my, my wife and kids to /from Chicago. Thanks for the great service !